Below you'll find answers to the questions we get asked the most from our first time customers.
1. Do you accept credit card?
Yes we do, accept credit card throw Paypal, please check the following link for further information.
2. Do you ship world wide?
Yes we do, we have several shipping method depending on where you are and how fast you need your order to be delivered.
3. Do i have to send you any mesurement if i want to order a costume ?
The more mesurement you send us the better the costumer will fit your horse. After 15 yers of experinece making costumes we develloped a way to manufacture our designs with just the Blanket size and the breed of the horse, this are the minimun requerement for the manufacture of any costume that does not include a maks.
If your are ordering a mask or simply you want to provide us futher measurement please follow this link, it will show you our measure chart.
4. How long does it take to receive the order ?
Depending on the shipping you selected the average time is from 3 to 12 business days.
5. How long does it take to manufacture a costume ?
The average time frame is from 3 to 5 business days, if yours is a special project it can take 2 or 3 more days depending on the complexity of the cosutume.
6. I need help, how can I contact you?
We will do our best to answer your questions as soon we receive your email. Please use the following eamil to contct us info@Thehorsetailor.com
7. How can i check my order status ?
We currently do not have a web option to check your order status but if you send us an eamil we can send you updated pictures of your costume in the making!!
8. How long does it take to receive a proyect proposal and pricing ?
Depending on the coplexity of the project and the materials we will need to manufacture it we will take around 48 business hours to send you a project proposal.